Please note that these terms and conditions apply to retail sales only.
Shipping & Delivery
Please note that if you place separate orders, separate delivery charges may apply. microCloud cannot consolidate these orders.
Delivery charges
A delivery charge will be calculated based on the total weight of your order and delivery location. You can easily find out the shipping charge for items in your cart, prior to proceeding with an order, by entering your postcode in the side cart. Prices are in Australian Dollars.
Delivery charge on mattress and base orders will be quoted individually.
Delivery time
Cut-off dates for delivery by Christmas 2024
Regular Shipping
| Location | Last order date |
|---|---|
| Melbourne | December 18 |
| WA/NT/North QLD | December 14 |
| Other Australian States | December 16 |
| New Zealand | December 3 |
| Other International | Please email us |
Express Shipping
| Location | Last order date |
|---|---|
| Melbourne | December 20 |
| WA/NT/North QLD | December 16 |
| Other Australian States | December 18 |
| New Zealand | December 10 |
Every endeavour is made to get your order packed, dispatched and delivered to you quickly. However unforeseen delays occasionally do occur. If you need your order urgently, please email us and request express shipping and we'll provide you with a quote based on the items selected, quantity of each and final destination for delivery.
Delivery timeframes guide (Australia & New Zealand)
Standard Shipping:
3-12 business days from despatch date
Express Shipping:
1-3 business days from despatch date (metro)
3-5 business days from despatch date (regional)
Delivery timeframes guide (international)*
Standard Shipping:
15-20 business days from despatch date
*express shipping NOT available
Please contact us for a postage quote.
Note that customs issues or duties at an overseas destination are the responsibility of the purchaser.
Delivery delay notice
Due to some staff shortages at Australia Post and Aramex and unprecedented increased parcel volumes generally, there may be some delivery delays.
Before ordering, please allow some additional time on delivery.
If you haven't received delivery by the end of the approximate timeframe, please contact us for assistance and will assist you promptly and resolve.
Mattress deliveries
Please see the section Mattress and Base orders for delivery times specific to those items.
Who delivers the order?
Timely and reliable delivery is just as important as the quality and comfort of our products. Although we use external companies, we understand that delivery is a key aspect of doing business.
We use trusted and reliable couriers including Australia Post, Aramex Australia and TFM.
Mattress and base orders are delivered via a select few furniture delivery businesses who are highly reliable and provide a superior level of customer service.
No pick up of orders
We do not have the facility to allow pick up of orders.
For those who are rarely home to receive delivery
We understand that there are a lot of busy people out there and many who are at work all day. If this sounds like you, then we encourage delivery to a work address or delivery to parents/close friends address nearby.
If your house is suitable for a parcel to be left unattended, you can grant this authority by selecting the tick box in section 5 during checkout. We do not accept any liability if a parcel is lost or damaged as a result of being left unattended at your delivery address.
If you’re still unsure about your delivery options after reading this, or need to provide specific instructions to us, please contact us.
If you miss your delivery
If you’re not home when the courier attempts to deliver your parcel, a calling card will be left in your letterbox providing you with the option of collection from the local depot OR re-delivery. Specific details will be advised on the calling card.
If collection or re-delivery is required, this must be acted on promptly to avoid the parcel being returned to us. Any return back to us of non-collected items will be re-delivered at the customer’s expense.
Wrong address
If you have provided us with an incorrect address, please notify us immediately. The parcel will need to be returned to us if it has already been dispatched. We will use our best endeavours to arrange for re-delivery of the order to the correct address at your expense.
Mattress and Base orders
Each mattress and base is hand made to order, here in Melbourne. Production of each mattress and base takes approximately 10 - 14 business days.
Delivery to Western Australia and remote areas takes approximately 10 - 20 business days whilst delivery to the Eastern seaboard and capital cities takes 10 - 15 business days. These time-frames are an estimated helpful guide.
Our delivery team will pre-book a time with you to deliver your mattress and base. Delivery is scheduled within a 3 hour window on the agreed date as a guide. The driver will also call you as they are leaving their previous job.
We are unable to ship these items overseas unless you have a pre-arranged freight forwarder which will accept delivery of this order.
Risk and title
Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
Warranty
This Warranty and Returns Policy is to be read in conjunction with our Purchase Terms and Conditions.
Manufacturer’s Warranty
microCloud provides a Manufacturer’s Warranty which operates in addition to your rights under the Australian Consumer Law. This warranty is given in addition to the Consumer Guarantees and does not exclude them.
If you believe a product you have received is faulty under this Manufacturer’s Warranty, please follow the procedure as outlined in the section How to make a claim under the warranty. Alternatively, please follow the process set out in the Returns under Consumer Law section.
What the manufacturer’s warranty covers - general
This warranty is designed to protect you, the consumer, from faulty workmanship and defects in the material, subject to the limitations below.
This warranty is not transferable and covers you only if you are the original purchaser and current owner of the microCloud product for which you are seeking recourse.
Warranty for Pillows / Pillowcase / Mattress Topper / Quilt / Robe / Protectors
This warranty applies to defects due to faulty workmanship or materials, subject to these limitations.
This warranty does not cover:
- Natural settling and softening of materials;
- Comfort preference;
- Normal wear and tear;
- Incorrect washing, drying or cleaning of the product causing defect; and
- Physical abuse or damage, which includes but is not limited to: stains, smoke or water damage, soiled or unsanitary mattress, burns, rips or tears.
Warranty for Mattress
This warranty covers:
- A visible level of dipping (caused by body impression) greater than 30mm on the mattress sleeping surface. This refers to an indentation that is visible and measurable when no weight is applied to the top of the mattress.
- Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unravelling.
This warranty does not cover:
- Minor imperfections and slight cosmetic flaws;
- Physical abuse or damage, which includes but is not limited to: stains, smoke or water damage, soiled or unsanitary mattress, burns, rips, tears or damage from an insufficient base;
- Any unsanitary condition or conditions caused by abusive activities;
- Individual preferences relating to firmness, texture, comfort, etc.; and
- Natural aroma from materials used.
Length of warranty
- Mattress: 10 years
- Topper: 3 years
- Quilt: 3 years
- Pillows: 1 year
- Pillowcase: 1 year
- Robe: 3 years
- Mattress protector: 3 years
- Quilt protector: 3 years
- Pillow protector: 3 years
How to make a claim under the warranty
Please contact our customer service team directly through our contact page or via the details below if you wish to make a warranty claim:
Weil Nominees Pty Ltd
Address: Suite 1, 539 Highett Rd
Highett, Vic 3190
Phone: 1800 95 33 22
Email: info@microcloudbedding.com.au
We require a clear explanation as to what you feel the defect to be and photographic/video evidence demonstrating the fault.
Products will be carefully examined by our team against our quality standards to ascertain whether you have a valid warranty claim.
Return Postage
If we accept your warranty claim, you may be required to return the product to microCloud via post.
If you are required to return the product by post, you must incur the initial return shipping costs and if microCloud determines the product to be the subject of a warranty claim, you will receive full reimbursement of these shipping costs.
microCloud takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the purchaser until received by microCloud. Returned items must be sent by a prepaid method of shipping.
What happens to the warranty when your product is repaired or replaced?
Please note that any repair or replacement of a product under this warranty will not extend the original period of limited warranty on the item that you purchase, nor will the repair or replacement result in you being provided with a new limited warranty period (unless required by law).
Returns under Consumer Law
You are entitled to certain rights under the Australian Consumer Law which cannot be excluded. If your product is not covered by our Manufacturer’s Warranty, you may still be entitled to receive a repair, exchange or refund in accordance with the Australian Consumer Law.
If a product has a minor fault that may be repaired, we reserve the right to offer you a repair service at our cost in lieu of an exchange, refund or compensation.
In accordance with Australian Consumer Law, we will provide you with an exchange, refund or compensation at your election if a product has a major fault in breach of the consumer guarantees. These guarantees apply for a reasonable time after your purchase. Please note that we may not be able to offer a replacement or exchange on some products if there is no longer stock available, in which case you may accept a refund.
Please contact us directly with proof of purchase and details of the fault if you consider that you are entitled to a return under the Australian Consumer Law.
Return Postage
If we agree that your product may be returned under the Australian Consumer Law, you may be required to return the product to microCloud via post.
If you are required to return the product by post, you must incur the initial return shipping costs and if microCloud determines the product to be faulty, you will receive full reimbursement of these shipping costs.
microCloud takes no responsibility where an item that is returned to us by post is not received by us or is lost or damaged. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the purchaser until received by microCloud. Returned items must be sent by a prepaid method of shipping.
Change of mind
If you need to make an alteration (e.g. wrong size) to your order once it has been placed, please contact us immediately.
If the order has not been packed or dispatched when we receive your request, we may be able to assist with your requested amendment.
If the order has been packed or dispatched already, you will be required to return the parcel to us and incur any postage costs. We will only accept returns of these items if the original packaging is intact and unopened.
Once you have received delivery, if you are simply not happy with it, we do not accept a return or refund for change of mind.
